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If you receive a shipment that contains an incomplete order, a defective or damaged product, or an incorrect product, we will replace it or refund you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Enjoy free delivery on all orders Above 99 QAR within Doha.
# Outside Doha, we will calculate the delivery charge based on the distance.
# The delivery process will take between one and two working days.
Refund & Return Policy
# If you receive a shipment that contains an incomplete order, a defective or damaged product, or an incorrect product, we will replace it or refund you.
# In order to be eligible for a return, your item must be in its original packaging and in the same condition as when you received it.
Feel free to reach out to us
We are here to listen to your grievances and your feedbacks.